Shipping & Returns

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Please choose carefully as we do not provide refunds for change of mind, selection error or found the goods at a cheaper price elsewhere.

To ensure you have selected the correct size we recommend you carefully preview all our garment sizing guides here before adding them to your shopping cart & proceeding with your order.

If you find that your product is not what you ordered, faulty or damaged in transport, please contact us within 7 days of delivery via email to support@sportsfactory.com.au and quote your order number and we will arrange to have it repaired or if it cannot be repaired, we will organize a replacement. 

Your order can be cancelled as long as it has not been sent for picking in our warehouse. Please contact us as soon as possible if you wish to cancel your order.

Exchange Policy

If you order an incorrect size, we will happily exchange the item if returned by you at your cost within 7 days of delivery but will impose a restocking fee of $10 or 15% of the product value returned. (Whichever is higher) Please also note freight will be charged on sending the correct sized garment out to you. Alternatively we are happy for you to return and pick up the new garment in person at our warehouse in Wetherill Park, but the restocking fee will still apply.


Return Process

All returned items must be returned in the original packaging, must be unworn (except for trying on), unwashed, unaltered, and with all tags and labels intact.
All exchanges are subject to stock availability.
Please contact us within 7 days of delivery of the product via email at support@sportsfactory.com.au if you wish make arrangements to exchange your item(s). A proof of purchase will be required.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 

Once the returned items are received by our warehouse, your request will be processed within 1-3 business days. We will refund you the same way you paid. Clearance processing times may vary on refunds please check with your financial institution.
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping Process

Once your order has been placed and proceed, we estimate 5-7 business days for the shipping and delivery.
Our main shipping carriers are Australia Post & Fast Ways (Aramex).
Please note our shipping rates vary by delivery regions and size of parcel.